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February 11,
2002Press Releases
February 11, 2002
University of Texas Announces Online, Customer-Service Oriented Ticket Delivery System as UTTM Replacement
Texasboxoffice.com (formerly UTTM)
Official Launch: FEBRUARY 15
AUSTIN, Texas - The University of Texas on Friday (Feb. 15) will officially launch an online, customer service-oriented events ticketing system that will serve central Texas and other areas.
The system, called Texasboxoffice.com, will provide customers with a web site-based ticket purchasing alternative for local sports events, professional entertainment shows, concerts, and other event productions.
Texasboxoffice.com replaces the computerized ticketing system formerly known as UTTM, which was managed on behalf of the University by UT's Frank Erwin Center, a multipurpose arena. Customers familiar with the previous ticketing systems may continue to purchase tickets by phone. UT Athletics tickets are available via the toll free number 1-800-982-BEVO. For Frank Erwin Center, Performing Arts Center and other tickets, call 512-477-6060. Patrons also may continue to purchase both athletics and entertainment tickets in person at Austin area remote ticket outlets, including those located at H-E-B grocery stores.
University officials describe this project as unprecedented in the collegiate industry. To achieve it, UT joined forces with ticketing industry powerhouse Paciolan (www.Paciolan.com) to replace several decade-old ticketing systems that housed UTTM and UT Athletics ticket operations.
The new Texasboxoffice.com system will allow customers the flexibility to purchase tickets online for events staged at the Frank Erwin Center, UT's Performing Arts Center, at UT Athletics stadia and arenas, and in other central Texas live event venues.
The project began to take shape three years ago when UT Athletics began managing the Frank Erwin Center staff and operations. The arena previously was administered by the University's Business Affairs division. UT Athletics had managed its own ticketing system for sports events while the Erwin Center operated UTTM. Both ticketing systems are now obsolete and have been replaced by the single source Texasboxoffice.com, which brings every modern ticketing and e-commerce tool designed to enhance customer service. “Switching to a web-based system is a statement of confidence in the direction we are going with our technology," said DeLoss Dodds, UT Men's Athletics Director. "It also speaks to our commitment to enhancing our customer relationships. Ultimately, this system is a valuable communication tool that will allow us to capture and share patron information across departments, implement targeted communication programs, and generate greater awareness of events at the University and across central Texas.”
UT Athletics conducts nearly 300 events per year and has a database of more than 120,000 customers. The Frank Erwin Center processes more than one million tickets a year.
The power of the Texasboxoffice.com online system is in its ability to manage a customer’s total experience. Customers may search for events, search ticket inventory, purchase tickets, and manage their own ticket accounts. For customers who select the option, the system allows for email notification of account information, promotions, and other event-related news of interest.
Hosted on a private, secure server, Texasboxoffice.com assures users of a 24-hour secure environment for making web-based purchases.
In addition to increased and enhanced customer relationships, UT hopes the system will provide a technologically advanced solution for future marketing efforts designed to strengthen patron loyalty, increase ticket sales, and enhance revenue.
Links to www.texasboxoffice.com will be on various web sites, including www.texassports.com; www.utpac.org, and The Erwin Center.
About Paciolan: Founded in 1980, Paciolan is a leading provider of ticketing technology solutions for venues across North America. Paciolan has a unique system of technology software, hardware and business intelligence in the entertainment ticketing industry, providing wholly integrated infrastructure that puts venues in direct control of pricing, customer base and their brands. Paciolan’s primary markets include college athletics, performing arts, professional sports, museums, zoos and aquariums. Paciolan provides solutions tailored for the unique needs of each market. See www.Paciolan.com for more information on the company.
Contacts: Doug Messer, UT Athletics 512/475-7578 OR John Graham, Frank Erwin Center 512/471-7744
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